Every payment request you've sent appears in your Payments dashboard with a status that updates automatically as your tenant acts and funds move. Here's what each status means and what to do when you see it.
Payment statuses
Upcoming
The request has been sent and your tenant hasn't paid yet. The due date hasn't passed. No action needed unless you want to send a reminder.
Processing
Your tenant has submitted their payment and funds are on their way. ACH payments take 3 to 5 business days. Card payments take 1 to 3 business days. You cannot cancel a payment in this status.
Completed
The payment has been received and deposited to your payout account. No further action needed.
Past due
The due date has passed without payment. If you have a late fee enabled, it will be applied automatically. You may want to reach out to your tenant directly.
A payment staying in Upcoming longer than expected usually means your tenant hasn't submitted their payment yet. Check in with them directly. RentSpree sends automated reminders, but a personal message often moves things along faster.
Manually marking a payment as paid
If your tenant pays you outside of RentSpree (cash, check, Zelle, or another method), you can mark the payment as paid manually so your records stay accurate. Click the three-dot menu on the payment and select Mark as paid then fill out the remaining payment information.
Marking a payment as paid is permanent and cannot be undone. Only use this for payments you have actually received outside of RentSpree. This option is not available while a payment is processing.
Deleting a payment request
You can delete a payment request before your tenant initiates payment. Once they've started the payment process, cancellation is no longer available. Recurring payment requests can be ended at any time, which stops all future requests in that series.
Viewing your full payment history
All transactions across all properties are visible from your property-level Payments tab as well as from the portfolio-level Payments dashboard. Filter by property or tenant to find what you need quickly.
For a broader view of your income across all properties in your portfolio, see Using the Payments dashboard across all properties.