Understanding payment statuses and updating payment requests
Every request appears in your Payments dashboard with a status that updates as your tenant acts and funds move. Here's what each means.
Upcoming
The request is sent and your tenant hasn't paid yet, and the due date hasn't passed. No action needed unless you want to send a reminder.
Processing
Your tenant has paid and the funds are on their way. See deposit timing. You can't cancel a payment in this status.
Completed
The payment is received and deposited to your payout account. No action needed.
Past due
The due date passed without payment. Any enabled late fee applies automatically. You may want to reach out to your tenant.
Mark a payment as paid
If your tenant pays outside RentSpree (cash, check, Zelle), select the three-dot menu on the payment, choose Mark as paid, and fill in the details so your records stay accurate.
Marking a payment as paid is permanent and only for payments you've actually received outside RentSpree. It's not available while a payment is processing.
Delete or end a request
You can delete a request before your tenant starts payment; once they've started, it can't be canceled. Recurring requests can be ended anytime, which stops all future payments in that series.
Your full history
See all transactions from your property's Payments tab or the portfolio-level Payments dashboard. Filter by property or tenant.