What do payment statuses mean?

Every request appears in your Payments dashboard with a status that updates as your tenant acts and funds move. Here's what each status means and what to do. Where agents see different wording for the same status, it's noted.

Upcoming

The request is sent and your tenant hasn't paid yet, and the due date hasn't passed. No action needed unless you want to send a reminder.

Past due

The due date passed without payment. Any enabled late fee applies automatically. You may want to reach out to your tenant.

Paid, on its way

Your tenant has paid and the funds are clearing. See deposit timing. You can't cancel a payment in this status.

Deposit scheduled

The payment cleared and the deposit to your payout account is scheduled. No action needed. Agents see this status as Transfer scheduled.

Depositing

The deposit is on its way to your bank account. Agents see this status as On its way.

Deposited

The money arrived in your account. No action needed. Agents see this status as Arrived.

Setup needed

The payment cleared, but your payout account setup isn't finished. Your funds are safe and will be released once you finish connecting your bank account. Agents see this status as Owner setup needed, meaning the landlord needs to complete their payout setup.

Payment failed

Your tenant's payment didn't go through. Ask them to check their payment method and try again.

Deposit failed

The payment cleared, but the deposit to the receiving bank account failed. Check that your account details are correct in your Payments settings. Agents see this status as Transfer failed.

Cancelled

The request was cancelled before the payment processed.

Refunded

The payment was returned to your tenant.

Marked paid

The payment was recorded as paid outside RentSpree.

Need to act on a payment? Mark rent as paid manually if your tenant paid outside RentSpree, end or delete a rent payment, or cancel a one-time payment.