I haven't received my rent payment

If your tenant has paid and the money hasn't reached you, your payment setup is usually still open. Payouts are held until setup is finished, then released on the normal schedule.

There are 3 steps, and you finish them in order. Work through them to find where you are.

If you haven't created an account yet

Agents can set up rent payments for you, but the money can only be sent to your own account. Check your email for an invitation from RentSpree and follow the link to finish signing up.

If you haven't connected a bank account

Connecting your bank includes confirming your identity: your legal name, date of birth, address, the last 4 digits of your Social Security number, and a photo ID.

Go to Payments > Settings to see whether a payout account is connected, and follow how to connect your own bank account if it isn't.

If we've asked for documents

Once your bank is connected, we confirm you own the property before releasing funds. If we've emailed you asking for a deed, mortgage statement, or closing documents, that's the step you're on. See how to verify your property ownership.

If all 3 are done

Your payment is on its way. Check what your payment status means, or see when payments are deposited.