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FAQ: What are the fees & deposit times when collecting payments?

 

In some cases, the first payment may take 7–10 business days to be deposited. This delay can depend on your banking institution and the setup process for first-time transfers.

After the initial deposit, all future payments should follow the standard transfer timelines listed below.

Landlords will pay a $3 processing fee for recurring payments per transaction. This fee is deducted from the total amount that's due. 

Renters will have 2 payment options:

  1. ACH: Renters can initiate payment through an ACH transfer that sends the funds from their banking institution to the receiving bank account
    1. Renters will not pay a fee when paying with an ACH transfer
    2. ACH transactions are deposited within 3-5 business days
  2. Credit or Debit Card: Renters can alternatively initiate payment with their credit or debit card
    1. Renters will pay a 3% credit/debit card fee on top of the payment that is due
    2. Credit/debit card transactions are deposited within 1-3 business days
    3. Credit/Debit cards are limited to $5,000 per transaction

If your deposit is taking longer than expected, click here to learn about other factors that may affect deposit times.