RentSpree Help Center

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RentSpree Help Center

Applicant Help Center

Applicant Help Center

Everything an applicant needs to answer questions, concerns or assist with any issues on our site.

Overview

Advice on avoiding rental scams

An overview of RentSpree for an applicant

How to get started applying

Where is my ApplyLink™ to apply?

How do I apply to a property?

How to request an ApplyLink™ from the agent

The agent/landlord/manager told me to "Go to RentSpree." What do I do now?

Can I apply to myself?

Can I be screened if I'm an international resident?

Do we offer a Spanish Application? (Aplicacion en español)

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Co-Signer & Guarantor

Do I need to submit my information if I am a Guarantor or Co-signer?

How do I apply with a co-applicant, guarantor, or co-signer?

Step 1 - Applicant Information

Where to include your agent's information

Where do I apply?

What do I enter if I do not know my move-in date?

How to select the date on the application on a mobile device

Step 2 - RentSpree Rental Application

How to fill out your online rental application

How to edit application

What do I enter for current occupation if I am retired?

What do I enter under occupation if I am a student?

What do I enter under previous occupation on the rental application?

What do I enter if there is no supervisor for my job?

What do I enter under previous residence on the rental application?

Can I resume my application at a later time?

How long does an application take to fill out?

What info do I need to fill out an application?

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Step 3 - TransUnion Screening Reports

Do I get a copy of my TransUnion screening reports?

Can I use RentSpree with an ITIN?

Does the TransUnion credit report damage my credit score?

What are the identity verification questions (IDMA)?

What does "Attach Report" mean?

As an Applicant, how do I save my Rental Application & TransUnion reports as a PDF?

TransUnion Report is incorrect

Why is my credit score N/A?

Why is my credit score incorrect?

Does RentSpree save my SSN/ITIN?

Why is my name wrong on the application?

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TransUnion error messages & contact info

How can I contact TransUnion?

What does it mean when it says "Sorry, we can't find enough information to generate your screening reports" and why does this message show up?

I keep receiving a "Sorry, we're having trouble connecting with TransUnion" error

What does "Sorry, you have exceeded the maximum number of attempts to verify your identity" mean?

How can I update my information in the TransUnion Screening section?

How to fix a "We're sorry, your identity verification is still in progress" error.

How to bypass the "Sorry, the information you entered does not match our records" error

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Website error messages

Why am I receiving an error message?

Submitting two applications under the same account

I am unable to move on/submit on your website

What does "Unknown Network Error" mean?

What does "Character is not allowed" mean when filling out an application?

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Submitting Application

Can I still complete an application if I do not have any credit?

How will I know if my information was submitted to the requesting agent/landlord/manager?

I submitted but am still receiving reminder emails

What is the status of my application?

Why am I being asked to fill out the application again?

I no longer wish to apply to a property

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E-Sign Documents

Sign an E-Sign Document

Renters Insurance

How to Sign up for Renters Insurance

How to Upload Renters Insurance Policy

Upload Documents

How to upload documents when Agents request them through RentSpree

Terms of Service

Terms of Service Renter Agreement

Accounts & Billing

Why am I being asked to submit payment twice?

Do I need to pay again if I am applying to another property?

Can I get a refund if I submitted twice?

When can I expect to see my refund?

Where can I find the invoice/receipt for the TransUnion screening reports?

Unable to sign-in to account

Changing my password

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