What does "Sorry, you have exceeded the maximum number of attempts to verify your identity" mean?

This error occurs when users incorrectly answer their identity verification questions.

The questions were answered incorrectly. Please contact TransUnion SmartMove at 1-866-775-0961, provide the email address that you used for RentSpree, and ask to verify your identity.

In order to successfully submit your application, we require that you successfully complete an identity verification step in which we ask a series of questions based on the SSN you provided.

It appears as if some of the answers you gave were incorrect. To fix this, please contact TransUnion SmartMove at 1-866-775-0961, provide the email address that you used for RentSpree, and ask to verify your identity. You will then be asked additional questions over the phone.

Please do your best to answer these questions accurately. You have two attempts over the phone. If you still fail, the account will be locked for 30 days before another attempt is possible. Once complete, you can go back to www.rentspree.com to complete your application submission.