My repair hasn’t been scheduled
Your landlord decides how and when a repair happens, so the next step depends on how they handle repairs. Your request status can take up to 5 minutes to update.
If you're messaging with Rental assistant
Your landlord reviews the repair before a pro is booked. Once they approve it, Lula texts you to schedule the visit.
If you reported from the Maintenance page
Your landlord got your request by email and arranges the repair themselves. Contact your landlord directly for an update.
If the problem is getting worse
Tell your landlord right away. If anyone is in danger, call 911.