The Assistant can answer questions about using RentSpree, like how to download an application or what screening costs. For account changes, billing, or anything it can't solve, it connects you with our support team.
How to ask the Assistant a question
- Select Assistant in your dashboard menu.
- Type your question in the Ask me anything box, or tap the microphone to speak it.
- Read the answer. Most answers include a link to the full help article below them.
- Rate the answer with the thumbs up or thumbs down to tell us whether it helped.
The Assistant is AI and can make mistakes, so check important details in the linked article.
When to contact our support team
The Assistant can't help with these, so contact our support team instead:
- Changes to your account or billing
- Questions about a specific application or payment that the Assistant can't resolve
The Assistant also doesn't make screening decisions or provide legal advice. You make the final decision on every applicant.
How to reach our support team from the Assistant
- Ask the Assistant to talk to a person, for example "Can I speak to a support representative?"
- Select Chat with support to start a chat with our team.
- If the chat doesn't open or our team is offline, contact RentSpree support by email or phone.
