Approve a maintenance request
When Rental assistant finds that a repair needs a pro, it sends you a summary to review. Nothing is scheduled and nothing is charged until you approve it. You pay only for completed, verified work. There's no separate fee for Rental assistant.
How to approve a maintenance request
- Open the text or email we send you, or go to Messages and open your tenant's conversation.
- Review the summary: the issue, its urgency, and any photos. Select Authorize repair.
- Select Continue, then review the payment method on file. Select Change to use a different card.
- Select Confirm and dispatch. We place a hold on your card for the not-to-exceed amount Lula sets for the job, usually $300. A hold isn't a charge.
- Lula sends a licensed, insured pro and schedules the visit with your tenant. You'll see each update in Messages.
- When the job passes Lula's quality check, we charge your card the final amount and release the hold. You pay RentSpree, not the pro.
The not-to-exceed amount is the most Lula spends on a job without asking you. Lula sets it for each job, and you can't change it. Anything over it comes back to you as a new quote. Review a repair quote
Requests wait for you. There's no automatic approval, so a job stays open until you approve or decline it. If your card is declined, we can't place the hold and the job won't be scheduled. Update your payment method, then approve the request again.
To handle a repair yourself, select Handle it myself in step 4. No hold is placed, and you'll see pros near your property instead. If a Lula pro doesn't show up, we release the hold and nothing is charged.
Need to report a repair your tenant hasn't? In Messages, select Launch Lula and add the details. Lula contacts your tenant once you authorize the cost.