Q: Why can't I move to the next step of the process?
I am trying to click Save & Next or Submit but nothing happens. What is wrong and how can I proceed?
A: There is a browser or device issue.
Solution: Sometimes, there is an issue moving forward, whether that means submitting payment or moving on to the next step of the application. If possible, please try using a different browser (Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge). You can sign-in with your current login credentials and resume the application/screening process from where you previously left off.
If this does not work, try a different device (mobile phone, tablet, computer).
If neither of these solutions work, please call us at (323) 515-7757.