TransUnion Reports - Troubleshooting

Applicant is having issues finishing the application process

Applicant is attempting to finish the application process but is unable to.

Try a different browser

Sometimes, applicants may encounter issues in completing their application. While there are a number of reasons that could cause this, the most common are compatibility issues with web browsers. The best course of action would be to try a new browser.

The three most common ones are Internet Explorer, Mozilla Firefox, and Google Chrome. If using one of these, try switching to a different one. Since the most common issues occur with Internet Explorer, it would be ideal to try using Firefox or Chrome first. The application is saved, just log in and it will resume from where the applicant left off.

Try a different device

There are times when using a different browser isn't enough to fix the issue. When this is the case, the next step is to try a new device. Whether it's a different phone, computer, or tablet, using a different device can often solve the issue. If using a phone, try using a computer or tablet. On a computer? Try a phone or different computer if one is available. Just log in to the account and try continuing the process from there.

If neither of these options work, please reach out to us at (323) 515-7757 or