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Agent Common Questions
Account, Billing & FAQs
What does "Sorry, the information you entered does not match our records" mean?
Sometimes there is an issue communicating with TransUnion.
To fix this, just go to your information in the screening section. Under Current Address, change the street type to either the full word or abbreviation. If you entered "St.", change it to "Street." If you entered "Street" change it to "St." This should allow the information to get pushed through to TransUnion so you can finish submitting your reports!
For step-by-step instructions, click here.