Q: Where are the reports?
My applicant submitted and can access their reports, but I do not see them on my dashboard.
A: The applicant submitted to his/her self.
Solution: Applicants who do not receive a special link from you may submit using a different link. This means you will not receive their reports. To fix this, make sure to get the correct link to them from your Dashboard using one of the 3 screening options. If they are asked to submit payment again, have them contact us at firstname.lastname@example.org and we can refund them for the second submission.