How do I start a live chat?

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You can live chat with a Support Specialist directly on our site!

From our help center, you can initiate a live chat with one of our Support Specialists. They will work with you to solve any issue you are encountering and answer any questions, big or small. 

  1. From our main site, click on Help at the top of the page. 

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  2. From the help section, click on the word Help, located next to a chat bubble in the lower right corner.

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  3. The bubble will expand, and you will be asked to enter the question or issue you have. 

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  4. Once you have entered your question or issue, the chat box will populate with suggested knowledge base articles. If none of them answer the question, solve the issue you have, or there aren't any relevant articles, you can click on Live Chat to start a live chat with a Support Specialist. 

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  5. You will be asked to provide your name and email for the Support Specialist. If this is concerning an existing account with us, please make sure to provide the same name and email on the account. You will also be asked to provide a brief message explaining your question or issue. Once you have done this, click Start Chatting to begin speaking to a specialist today!

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