Step 3 - TransUnion Screening Reports

Frozen Account

How to lift a freeze on your account.

I submitted my information to generate my reports, but when I go to view them I am seeing an error that my account is frozen. What can I do?

Call TransUnion and request a "Global Freeze Lift."

Your credit file is frozen with TransUnion. To unfreeze your account and successfully complete your application, please follow the instructions below:

  • 1. Call the TransUnion security freeze line at (888) 909-8872.
  • 2. Request a “Global Lift” and provide your personal information.
  • 3. After successfully removing the freeze, please email us at to regenerate your report.

This process may take up to 72 hours. If you have any questions, contact or (323) 515-7757.