Step 3 - TransUnion Screening Reports
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      2. Applicant Help Center
      3. Step 3 - TransUnion Screening Reports

      Frozen Account

      How to lift a freeze on your account.

      I submitted my information to generate my reports, but when I go to view them I am seeing an error that my account is frozen. What can I do?

      Call TransUnion and request a "Global Freeze Lift."

      Your credit file is frozen with TransUnion. To unfreeze your account and successfully complete your application, please follow the instructions below:

      • 1. Call the TransUnion security freeze line at (888) 909-8872.
      • 2. Request a “Global Lift” and provide your personal information.
      • 3. After successfully removing the freeze, please email us at support@rentspree.com to regenerate your report.

      This process may take up to 72 hours. If you have any questions, contact support@rentspree.com or (323) 515-7757.