Managing Your Account: Agent and Owner Identity Verification
How we verify an agent or owner's identity
Agent and owner Identity Verification helps ensure only those who have verified their identity may view an applicant's TransUnion reports.
RentSpree verifies identity through a number of methods to make sure we provide the most secure experience for our applicants. Below are the two most commonly used validation methods we offer.
Option 1: One-Time Validation
To review submitted screening reports or when creating a listing page, you will be asked to verify your identity using Plaid. Fill out the fields and click the validate button. After successfully entering your information, you will now be verified and will have access to open reports.
💡 Important: Enter your personal information, including your home address — not your business address or place of work.
If verification is unsuccessful:
If Plaid is unable to verify your information, contact our support team at support@rentspree.com for further assistance. Depending on your situation, our team will either:
- Reset your verification attempts so you can try again through Plaid, or
- Provide you with a link to complete verification through Stripe
Option 2: Third-Party Validation
An agent account is automatically verified by using RentSpree through a Multiple Listing Service or a trusted partner site with a Single Sign-On option. In this case, the One-Time Verification screen will not appear when opening your first report.