My bank account won't connect

Bank connections go through Stripe, and most issues come down to how the account is entered or the account type. Find your situation below.

If you can't find your bank

Check the spelling and try variations (1st and First, FCU and Federal Credit Union), and search the bank's current name if it was renamed or acquired (SunTrust and BB&T are now Truist). Still nothing? Add your account manually with your routing and account numbers, but only if your bank truly isn't listed.

If you use a spending or prepaid account

Spending accounts (Credit Karma Money, Robinhood Cash, Acorns, Dave, Albert Cash) and prepaid cards (Walmart MoneyCard, GreenDot) can't connect. Rent payment supports checking accounts only.

If Stripe says your username or password is incorrect

Type your credentials exactly as they appear in your online banking profile, enter everything manually instead of using autofill, and watch for extra spaces. If you recently changed your login or just opened the account, it can take up to a week for your bank to sync with Stripe. Still stuck? Contact your bank.

If it says your account is already verified

You entered routing and account numbers for a bank Stripe already supports. Connect with your online banking credentials instead.