FAQ: As a Property Representative, why won't my bank account connect?

RentSpree partners with industry leader Stripe to offer a fast and safe way for users to connect their bank account for rent payment. 

Below are some common issues you may encounter when trying to link your bank account and how to resolve them. 

I can't find my bank, what do I do?

1. Make sure you check the spelling of the bank you are searching for and try all possible options.

• For example: 1st and First, or Federal Credit Union and FCU.

2. Did your banking institution recently change names or get acquired? Make sure to enter the current name of your banking institution, not just the one you signed up with. 

• For example: Boeing Employee Credit Union > BECU, or SunTrust and BB&T have been acquired by Truist, so you would enter Truist. 

If you have tried the above steps and still do not see your bank:

You can connect manually via your account and routing number. Here are the steps to do so. 

I don't use online banking, can I still pay rent with RentSpree?

If your bank is not currently supported through Stripe, you can manually add your banking information.

What if I use a spending account, online bank, or a pre-paid account?

Spending accounts are becoming increasingly popular as neo-banks begin to arise. These companies offer banking services but are not themselves a bank. To offer these services, these companies house the funds at a larger parent bank. However, all your "banking" is done under their name, making these accounts "spending" accounts. Some examples are:

• Credit Karma Spend/ Credit Karma Money
• Robinhood Cash
• Acorns
• Dave
• Albert Cash

Can I use my spending account or pre-paid account with RentSpree rent payment?

If you have a spending account (like any of the aforementioned) or you have a prepaid account  (Walmart MoneyCard, GreenDot, etc.), unfortunately, these accounts will not be able to connect with rent payment. RentSpree's rent payment feature currently only supports connecting checking accounts. However, we hope to offer more ways to collect and pay rent soon! Stay tuned!

When connecting my bank account through Stripe, why does it say my username and/or password is incorrect?

1. Enter Information Exactly as It Appears on Your Bank Account
   Type your details exactly as they appear in your online banking profile. Pay attention to capitalization and avoid adding any extra spaces—especially at the end of fields.

2. Avoid Using Autofill
   While autofill is convenient for saving passwords, it can sometimes interfere with Stripe’s forms. To avoid potential issues, manually enter all your information instead of relying on autofill.

3. Check for Recent Account Changes
   If you've recently updated your bank username or password, or if the account was just opened, Stripe may not yet have the latest information. It can take up to a week for your bank to sync updates with Stripe.

If you are still receiving the incorrect credentials error after verifying all of the above steps, please contact your bank for further assistance. 

I'm being asked to verify, but when I click, it says, "already verified?"

This happens when you enter the account and routing numbers, but Stripe already supports this bank in their system.