Applicant Frequently Asked Questions

FAQ: Why is there incorrect information on my TransUnion screening reports?

TransUnion Rental Screening Solutions, Inc. (“TransUnion,” a member of the TransUnion family of companies) prepares the screening reports that are made available through RentSpree’s software platform.    

If, after reviewing your TransUnion consumer report you believe it includes information about your credit history, rental history, criminal records or eviction records that does not belong to you or is inaccurate or incomplete for any other reason, you can initiate a dispute directly with TransUnion's Consumer Dispute Team.

Request an investigation by contacting TransUnion Rental Screening Solutions

  • Phone: 833-458-6338
  • Email:
  • Mail: TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team
    PO Box 800, Woodlyn, PA 19094

Questions regarding disputes

If you have any questions about submitting your dispute or believe you have the legal authority to submit a dispute on someone else’s behalf, please call the TransUnion Consumer Dispute Team toll-free at 833-458-6338 Monday to Friday from 9 a.m. to 8 p.m. or Saturday from 10:30 a.m. to 7 p.m. Eastern Time or send an email anytime to