You're viewing the property representative contact information
When viewing the Submit Your Application page, applicants will see the property representative's contact information that created the screening request. This is so the applicant can contact a property representative for any questions about the rental listing
Check to see if you're logged into the applicant's RentSpree account
Please note applicants are REQUIRED to create a RentSpree account under their own email address. TransUnion attaches an applicant's screening report with an email that's used to apply. Since the information is attached, multiple applicants can't use the same email to apply - they would need to use separate email addresses.
To check to see if the applicant is using their own account, please see the steps below:
1. Once logged into the RentSpree dashboard, click the Menu button on the top right of the dashboard and select My Account
2. Once on the Settings page, you'll see the email address associated with the account
3. If the email address is incorrect, log out of the account and sign in/sign up with the correct login credentials