Agent Frequently Asked Questions

FAQ: Why am I not receiving any emails from you?

Sometimes a user may need to whitelist our email address. This will allow our emails to come through!

Even though you are signed up with our service, your email provider may not know this and assume we are spam. Most of the time, our emails will get redirected to the spam/junk folder in these cases. However, sometimes an email provider will need you to add our email to your contact list in order to allow any emails to go through. 

To do this, you would simply need to add the email to your contact list in your email account. This should allow any emails to come through and since we will now be a contact, they will come to your inbox and not your spam/junk folders.