RentSpree has a built-in messaging feature that lets you communicate directly with applicants and contacts without leaving the platform. Whether you're following up on an application, answering a question about your listing, or coordinating a move-in, Messages keeps everything in one place and tied to the right property.
How to access Messages
You can access Messages at any time by clicking the chat bubble icon in the top right corner of your RentSpree dashboard. This opens your inbox where all your conversations live.
Starting a new conversation
To start a new message, click the pencil icon at the top of the Messages panel. A dialog will appear where you can search your existing contacts or add someone new.
Messaging an existing contact
Start typing a name or email in the search field and select the person you want to message from the results. Their role — such as Applicant — will appear next to their name so you always know who you're talking to.
Adding a new contact
If the person isn't in your contacts yet, click Add new contact and fill in their details:
- First and last name
- Email address
- Phone number (optional)
- Role — such as Applicant, Tenant, or leave as None if it doesn't apply
Once added, they'll appear in your contacts and you can message them right away.
If the person you're messaging doesn't have a RentSpree account yet, they'll receive an email invitation to create one and view your message. They don't need an existing account to receive your message.
Connecting a property to a conversation
One of the most useful things you can do in Messages is connect a specific property to a conversation. This gives the conversation context — pulling in details like your listing, application status, and property info — so everything is in one place.
To connect a property, open a conversation and select the option to Add a property to this chat. Search for the address or enter it manually, then click Connect property.
Once connected, the conversation will show the property photo, address, type, number of bedrooms and bathrooms, and who's involved in the conversation along with their roles.
Connect a property early. If you're messaging someone about a specific rental, connecting the property right away keeps things organized and makes it easy to reference listing and application details without switching tabs. It also makes the conversation easier to find later when you search.
Searching your messages
As your conversations grow, the search feature makes it easy to find what you need. Click the magnifying glass icon at the top of the Messages panel and search by:
- Property address — Find all conversations related to a specific rental
- Applicant name — Pull up messages with a specific person
- Message keyword — Search for a word or phrase within your conversations
Setting your notification preferences
RentSpree will notify you when you receive a new message. To choose how you're notified, click the gear icon at the top of Messages to open your notification preferences. You can choose to receive notifications by:
- Email — Turned on by default
- Text message — Enter or update your phone number to receive SMS notifications
Select whichever works best for you and click Save.
Turn on text notifications. Email is easy to miss, especially when you're away from your desk. If you're actively looking for a tenant, text notifications mean you can respond to applicants quickly — and fast responses make a strong first impression.
Managing a conversation
Within any open conversation, you can access Conversation actions by clicking the name of the message to manage your notifications at the thread level. Currently this includes the option to Mute notifications for that specific conversation — useful if a thread has gone quiet but you want to keep it on record.
