My applicant can't finish the application

Usually the browser is the culprit. Have your applicant try these fixes in order. Their progress is saved, so after each change they can log in and pick up where they left off.

Try a private or incognito window

Cookies and cache can interrupt the application. Opening a private window rules them out:

• Google Chrome: open an Incognito window
• Safari: open a Private window
• Microsoft Edge: open an InPrivate window
• Mozilla Firefox: open a Private window

Try a different browser

If the private window doesn’t help, switch browsers entirely, like Chrome to Firefox or Safari to Chrome.

Try a different device

On a phone? Try a computer or tablet, or the other way around. Log in on the new device and the application resumes automatically.

None of that worked? Contact support.