TransUnion Reports - Troubleshooting
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  3. TransUnion Reports - Troubleshooting

How to Fix: Common Applicant Issues

Applicant is attempting to finish the application process but is unable to.

Try a private or incognito window

Sometimes, cookies and cache affect completing the screening online. To ensure an applicant's device is not causing an error due cookies and cache, open a private or incognito window in your web browser. To open a private or incognito window with the most common browsers, please see below:

Microsoft Edge: How to open an InPrivate window

Mozilla Firefox: How to open a Private window

 Google Chrome: How to open an Incognito window

Safari: How to open a Private window

Try a different browser

Another most common issue that would prevent an applicant from completing their submission are compatibility issues with web browsers. The best course of action would be to try a new browser.

The three most common ones are Internet Explorer, Mozilla Firefox, and Google Chrome. If using one of these, try switching to a different one. Since the most common issues occur with Internet Explorer, it would be ideal to try using Firefox or Chrome first. The application is saved, just log in and it will resume from where the applicant left off.

Try a different device

There are times when using a different browser isn't enough to fix the issue. When this is the case, the next step is to try a new device. Whether it's a different phone, computer, or tablet, using a different device can often solve the issue. If using a phone, try using a computer or tablet. On a computer? Try a phone or different computer if one is available. Just log in to the account and try continuing the process from there.

If neither of these options work, please reach out to us at (323) 515-7757 or