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A Guide to Ending/Deleting Rent Payment as a Property Representative

💡NOTE:  Transactions setup for another user (such as a Landlord Client) can only be deleted from the account that is set to receive the payment.  The instructions below are only for deleting payments being paid to your own RentSpree account.

To cancel a scheduled payment that was initiated from your RentSpree dashboard as an agent, manager, landlord, or owner, follow these steps:

  1. Log in to your RentSpree Account
  2. In the left-hand menu, click on the Payment tab
  3. Click on the payment you wish to end
  4. Once on the Transaction Details page, click on the ︙button and select Delete
  5. A pop up will appear to confirm deleting the payment, select the Delete button to confirm
  6. A confirmation will appear and the future payments will be Voided

If there is a payment currently being processed, you will not be able to end the payment until after the transaction has been completed and deposited.