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A Guide to Canceling a One-Time Payment

How do I cancel a one-time payment?

Landlords, property managers, or representatives can cancel a one-time payment from the RentSpree Dashboard—but only before the renter initiates it. Once payment is initiated, it cannot be canceled by either party. In such cases, please contact your bank for further assistance.

How to cancel a one time payment

  1. While logged into your agent/owner/manager account, click on the Payment tab on the left-hand menu bar.
  2. Locate and click the one-time payment you wish to cancel
  3. Click on the ︙button and select Delete
  4. A pop up will appear to confirm deleting the payment, select the Delete button to confirm
  5. A confirmation will appear and the future payments will be Voided

All done! The renter will be notified via email that the transaction has been deleted and cancelled. The payment request will also be voided on the renter's RentSpree Dashboard too.