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A Guide to Canceling a One-Time Payment

How do I cancel a one-time payment?

Landlords, Property Managers, or any Property Representatives can cancel a one time payment through the RentSpree Dashboard. However, please note cancelling a one time payment must be done PRIOR to the renter initiating payment. If the renter has initiated payment, it cannot be cancelled. Also note, a renter cannot cancel a payment on their RentSpree Dashboard either.  Please contact your banking institution for further instructions if a renter has initiated a payment that needs to be cancelled. 

How to cancel a one time payment

  1. While logged into your agent/owner/manager account, click on the Payment tab on the left-hand menu bar.
  2. Locate the one-time payment you wish to cancel and click the ︙button and select View Details
    1. Click on the ︙button and select Delete
    2. A pop up will appear to confirm deleting the payment, select the Delete button to confirm
    3. A confirmation will appear and the future payments will be Voided

All done! The renter will be notified via email that the transaction has been deleted and cancelled. The payment request will also be voided on the renter's RentSpree Dashboard too.