FAQ: When will payments be deposited into my bank account?

While we strive to ensure prompt processing, delays can occasionally occur due to factors such as transaction history reviews or ongoing dispute investigations. We recognize that this can be frustrating, but these measures are in place to help protect the safety and security of all users on our platform.

To help you better understand when payments will be deposited—or why a delay might happen—please review the tips below.

Payment method impacts the deposit date

In most cases, RentSpree will initiate the payout as in the normal committed processing time:

• 3-5 business days for an ACH bank transfer
  • If your tenant pays by making an ACH bank transfer, we’ll need to wait until we receive the money — which could take 3–5 business days.
• 1-2 business days for a Credit or Debit Card payment
  • If your tenant pays by card, we can start your payout straight away once the payment is confirmed

To check the deposit date of each tenant’s payment, Click Here

Payments made on weekends and holidays

We’ll process your rental payment as soon as possible, but most banking systems in the US are closed on weekends and holidays. If your tenant makes a payment over the weekend or on a holiday, the payment will probably not start processing until the next business day.

Transaction Holds and Payout Delays

In rare instances, RentSpree may place a hold on certain tenant transactions to ensure that payments are successfully processed before initiating your payouts.

Transaction holds may occur based on your payment history, changes to your account, or other risk-related factors designed to maintain a secure experience for all users. Common scenarios include:

• First-Time Payments:
  Initial payments may take 7–10 business days to be deposited. This delay often depends on the landlord and/or renter's banking institution and the setup of first-time deposits.

• New or Infrequently Used Accounts:
  We may place a temporary hold while confirming receipt of funds. This helps establish a reliable payment history on RentSpree.

• Account Verification Issues:
  If there’s a mismatch or missing detail in your account information, our partner Stripe may flag the account for verification. In such cases, we’ll reach out via email with steps to resolve the issue.

• Missing Tax Information:
  A valid W-9 is required before we can issue payouts or file your 1099-K form. Funds will be held until we can validate your tax information.