FAQ: When will payments be deposited into my bank account?

We know how important it is to receive your rent payments promptly. However, payments may be delayed due to transaction history or dispute investigations. We understand this can be frustrating, but it is essential for maintaining a secure environment for our users.

Here are some tips to help you understand when payments will be deposited or why it might be delayed.

Payment method impacts the deposit date

In most cases, RentSpree will initiate the payout as in the normal committed processing time:

• 3-5 business days for an ACH bank transfer
  • If your tenant pays by making an ACH bank transfer, we’ll need to wait until we receive the money — which could take 3–5 business days.
• Within 2 business days for a Credit or Debit Card payment
  • If your tenant pays by card, we can start your payout straight away once the payment is confirmed

To check the deposit date of each tenant’s payment, Click Here

Payments made on weekends and holidays

We’ll process your rental payment as soon as possible, but most banking systems in the US are closed on weekends and holidays. If your tenant makes a payment over the weekend or on a holiday, the payment will probably not start processing until the next business day.

Some transactions might take extra time to process

In rare circumstances, RentSpree may have to hold certain tenant transactions to ensure that the payment is processed successfully before we initiate your payouts.

Additionally, we may place a transaction hold on funds depending on your historical payment activities with RentSpree, changes to your account status, or other factors we use to help ensure a safe and secure environment for all our users. Among these circumstances:

• New or infrequently used accounts will have transaction holds while we confirm the receipt of funds. This process helps you build a payment history on RentSpree.
• The account verification process may lead to transaction holds if we identify a discrepancy with the information you provided. RentSpree partners with Stripe to ensure proper verification. If your account is restricted, we'll email you with a request for additional information.
• Tax information is required before we initiate your payouts. We also need your tax information to manage your 1099-K form. We will hold the funds if we can't validate your W-9 for tax returns.