My reports are delayed or unavailable
This means your TransUnion screening reports aren't ready yet. The delay is almost always temporary. Your payment went through and your progress is saved.
Wait 30 minutes, then resume
Close your browser, wait at least 30 minutes, then log back in and resume your application. In most cases your reports are ready by then.
Check for an outage
If your reports are still pending, check status.rentspree.com. If an outage is listed, your reports will come through once it's resolved, and no action is needed on your end.
Still stuck after 30 minutes and no outage
Your account may need an individual look. Contact our support team with the email address on your account.
Don't pay or submit again. Your payment is safe and your application is saved. Only start a new application or pay again if our support team advises it.