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FAQ: Can I change the email address for my RentSpree account?

It depends on your account type. Find your situation below.

Agents, Owners, and Property Managers

Yes — we can update your email address. To protect your account security, all requests require identity verification through Stripe, regardless of whether you still have access to your old email. You can complete the verification using your new email address if needed.

  1. Complete the identity verification check by CLICKING HERE
  2. Once verified, email support@rentspree.com with the subject line "Email Address Update Request."
  3. Include your old email address, your new email address, and ask for a human specialist to review.

Our team will confirm the change once verification is complete.

For Renters:

The email address on a renter account cannot be changed. Your email is your username for logging into RentSpree and receiving account notifications.

If you've previously submitted applications, you can still log in using your old email address and password to view and save your documents.

If you need further assistance, please call us at 323-515-7757, Monday–Friday, 7:00am–4:00pm Pacific Time.