My application says additional verification is needed

This message means TransUnion couldn't verify your identity automatically — often because there isn't enough credit history to generate the usual security questions. To continue, you'll verify your identity with TransUnion, then return to finish your application.

Step 1: Contact TransUnion

Reach out to TransUnion and let them know you need help verifying your identity for a RentSpree application. Have your Application ID (shown on the verification screen) and the email address on your RentSpree account ready. See TransUnion's contact info and hours for how to reach them.

Step 2: Confirm you've called, then try again

Back on the verification screen, check the box that says I've called TransUnion and am ready to proceed, then select Continue. This returns you to the identity verification screen, where you can update any information TransUnion asked you to correct and try again.

If TransUnion asks you to email documents

In some cases, TransUnion will ask you to email identity documents to mydocs@transunion.com for review. Once you send them, TransUnion needs up to 48 hours to review and approve. You can't continue your application until TransUnion emails you to confirm your documents were accepted — and if they ask for a different document, the 48-hour review starts again.

Don't try again before you get that confirmation. If you email your documents and immediately select Continue, the block is still in place, so you'll be sent back to this same screen. That's expected — it doesn't mean anything is broken. Wait for TransUnion's confirmation email, then return to RentSpree and select Continue to finish your screening.