My application needs additional verification
This message means TransUnion couldn't verify your identity automatically, often because there isn't enough credit history to generate the usual security questions. To continue, contact TransUnion to verify who you are, then return to RentSpree and finish your application.
Nothing has been charged yet. The application fee is only charged after identity verification is complete. You have 30 days from the day verification starts to finish verifying and submit your application.
If you haven't contacted TransUnion yet
Contact TransUnion and let them know you need help verifying your identity for a RentSpree application. Have your Application ID, shown on the verification screen, and the email address on your RentSpree account ready. You'll find their number and hours in How can I contact TransUnion?
Back on the verification screen in RentSpree, select I've called TransUnion and am ready to proceed, then select Continue.
Update any information TransUnion asked you to correct, then try identity verification again.
If TransUnion asked you to email documents
Your application stays on hold until TransUnion reviews your documents and confirms they were accepted. See TransUnion asked me to email documents for what to expect.