Applicant Help Center
- How to get started applying
- Co-Signer & Guarantor
- Step 1 - Applicant Information
- Step 2 - RentSpree Rental Application
- Step 3 - TransUnion Screening Reports
- TransUnion error messages & contact info
- Website error messages
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Application & Reports
Agent Common Questions
Account, Billing & FAQs
Why am I being asked to submit payment twice?
Q: My agent said that they did not receive my application after I have submitted it, so they sent me a new request to apply. Why am I being asked to submit a payment for the second time?
A: The agent has not made the necessary changes in their new request for an application only.
Solution: Your agent may have requested all the same information again, (i.e. application, credit report & score, criminal background check, eviction related proceedings). Your agent will need to send you a new request for a Rental Application only, which there are no fees to complete just a Rental Application.
If the agent needs assistance with generating a new ApplyLink™ that just includes the Rental Application, please have them contact us at email@example.com or by calling 323-515-7757.