Accounts & Billing

Why am I being asked to submit payment twice?

Q: My agent said that they did not receive my application after I have submitted it, so they sent me a new request to apply. Why am I being asked to submit a payment for the second time?


A: The agent has not made the necessary changes in their new request for an application only.

Solution: Your agent may have requested all the same information again, (i.e. application, credit report & score, criminal background check, eviction related proceedings). Your agent will need to send you a new request for a Rental Application only, which there are no fees to complete just a Rental Application.

If the agent needs assistance with generating a new ApplyLink™ that just includes the Rental Application, please have them contact us at or by calling 323-515-7757.