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How to Fix: Issues when connecting my bank account as a Renter

Common connection troubles for Renters when linking a bank account with Payments through RentSpree.

RentSpree partners with industry leader Stripe to offer a fast and safe way for renters to connect their bank account to send rent payments 

Below are some common issues you may encounter when linking your bank account and how to resolve them. 

I can't find my bank, what do I do?

First:

1. Check the spelling of the bank you are searching for and try all possible options.

  • For example, 1st and First, or Federal Credit Union and FCU.

2. Did your banking institution recently change names or get acquired? Make sure to enter the current name of your banking institution, not just the one you signed up with. 

  • For example, Boeing Employee Credit Union > BECU, or SunTrust and BB&T have been acquired by Truist, so you would enter Truist. 

If you have tried the above steps and still do not see your bank:

If your bank does not show in Stripe, you may need to verify your account manually. Once on the pop-up window to connect your banking information, click on the Manually verify instead button:


 

  1. You'll be asked to enter your banking details such as an account number, routing number, etc
  2. Once the manual verification is initiated, a deposit of less than $1 from Stripe will appear  in your account
  3. Once received, you can go back to your RentSpree dashboard to finalize the verification

I don't use online banking. Can I still make my payments with RentSpree?

Yes! RentSpree also includes a credit/debit card option. Each credit/debit card transaction will include a 3% fee. 

What if I use a spending account, online bank, or a pre-paid account?

How do I know if I have a checking or spending account? 

Spending accounts are becoming increasingly popular as neo-banks begin to arise. These companies offer banking services but are not themselves banks. These companies house the funds at a larger parent bank to provide these services. However, all your "banking" is done under their name, making these accounts "spending" accounts. Some examples are:

  • Credit Karma Spend/ Credit Karma Money
  • Robinhood Cash
  • Acorns
  • Dave
  • Albert Cash

Can I use my spending account or pre-paid account with RentSpree rent payment?

Unfortunately, if you have a spending account (like any of those above) or a prepaid account (Walmart MoneyCard, GreenDot, etc.), these accounts cannot connect with Payments; RentSpree's rent payment feature currently only supports connecting checking accounts and credit/debit cards.