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      A Guide to Accepting and Denying Applicants on RentSpree

      Accepting, accepting on condition, or denying applicants directly from your RentSpree Dashboard.

      Where to Accept or Deny Applicants

      Once the Applicant submits their reports, you will see the Accept/Deny button in two locations on the dashboard:

      • Under the Tenant Screening tab:

        accept_deny
      • At the top of a screening package you are viewing:

        accept_deny1

      Accepting applicants

      To accept any applicants, you can follow the steps below:

      1. Once you have logged in, click on the property address that has the applicant you are looking to accept
      2. Click on the applicant's name to open up their application and/or reports
      3. Once viewing the application and/or reports, click on the Accept/Deny button on the right, above the report in the black menu bar
      4. Once you have clicked on this, you can click on Accept
      5. You will then be asked to verify the Acceptance Letter we will send to your applicant. If everything looks correct, you can click on Send
      6. Your applicant will receive their Acceptance Letter instantly!
        1. If you entered a Landlord's contact info when you added the property listing to the dashboard, the landlord will also receive an email from RentSpree that notifies the of the acceptance letter sent

      accept

      Accepting on Condition

      There may be an instance where you want to accept an applicant but special conditions apply. We provide a form for you to fill out so a letter may be sent to your applicant accepting them on condition!

      1. Follow steps 1-3 in the section above on Accepting Applicants.

      2. You can then click on Accept on condition; before you can proceed, please read over the Disclaimer and and then press Agree.

      conditional_disclaimer

      3. Once you have agreed to the Disclaimer, you will be asked to provide more information for the Acceptance on Condition letter. If you select the Credit Score as a reason, you will be asked to provide some more information. When you are finished, you can click Next.

      conditional_options

      4. You will then be asked to review the letter before sending it off to the applicant. If you are satisfied, you can click on Send.

      5. You will then see a notification that the email has been sent!

      Denying an applicant

      While denying an applicant is never an enjoyable experience, we try to make it as quick and painless as possible. To start with the denial process, simply follow the steps below:

      1. Follow steps 1-3 in the "Accepting Applicants" section above.

      2. You can then click on Deny; before you can proceed, please read over the Disclaimer and and then press Agree.

      deny_disclaimer

      3. Once you have agreed to the Disclaimer, you will be asked to provide more information for the letter. If you select the Credit Score as a reason, you will be asked to provide some more information. When you are finished, you can click Next.

      deny_options

      4. You will then be asked to review the letter before sending it off to the applicant. If you are satisfied, you can click on Send.

      5. You will then see a confirmation that the Deny letter has been sent. Your job is now done! You can continue reviewing other applicants and moving forward with the lease-signing process for the accepted applicant(s).