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Agent Common Questions
Account, Billing & FAQs
Why was my card charged twice?
Q: Why did I get charged twice?
I paid for one set of reports but am being charged twice. Why is that?
A: It is a pending charge and will be automatically removed within 3-5 business days.
Solution: When paying for certain services by credit card, your credit card company may authorize your card before the actual funds are taken. The authorization appears on your bank statement in addition to the real charge, but should disappear within a few business days.
If the charge does not disappear, please contact us at firstname.lastname@example.org or call us at (323) 515-7757.