-
Applicant Help Center
- Overview
- How to get started applying
- Co-Signer & Guarantor
- Step 1 - Applicant Information
- Step 2 - RentSpree Rental Application
- Step 3 - TransUnion Screening Reports
- TransUnion error messages & contact info
- Website error messages
- Submitting Application
- Print, save & share
- E-Sign Documents
- Renters Insurance
- Upload Documents
- Terms of Service
- Accounts & Billing
-
Screening Tenants
-
Application & Reports
-
Rent Payment
-
RentSpree Pro
-
Listing Management
-
Agent Profile
-
Rent Estimate
-
Partner Integrations
-
Additional Features
-
Agent Common Questions
-
Account, Billing & FAQs
-
Video Walkthroughs
-
Product Updates
Why was my card charged twice?
Q: Why did I get charged twice?
I paid for one set of reports but am being charged twice. Why is that?
A: It is a pending charge and will be automatically removed within 3-5 business days.
Solution: When paying for certain services by credit card, your credit card company may authorize your card before the actual funds are taken. The authorization appears on your bank statement in addition to the real charge, but should disappear within a few business days.
If the charge does not disappear, please contact us at support@rentspree.com or call us at (323) 515-7757.