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Agent Common Questions
Account, Billing & FAQs
What does "Character Invalid" mean when filling out an application?
This error is caused from punctuation being included that is not accepted on our form.
Remove any punctuation from the information you are entering.
If you look closely, you'll notice a punctuation mark of some sort between "Character" and "Invalid." This means you have included punctuation marks in the information you typed into that field. Remove all punctuation marks, symbols, or other special characters and you will be able to proceed.