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Agent Common Questions
Account, Billing & FAQs
What does it mean when it says "Sorry, we can't find enough information to generate your screening reports" and why does this message show up?
Users will receive this error when they do not have enough credit history to generate Identity Verification questions.
A: Call TransUnion at (866) 775-0961 and select option 2.
Sometimes, there is not enough of a credit history and TransUnion is unable to generate identity verification questions. If you need to call TransUnion to manually verify your identity, please call (866) 775-0961 and select option 2. You may need to provide the email address used for your RentSpree account. Once your identity has been verified, you may return to your dashboard on RentSpree to finish submitting your application and/or screening reports.